Complaints Handling

Raise your concern with us

Please provide your name, contact details, the relevant property address, a clear description of the issue, any supporting information and the outcome you are seeking.

What happens next

We will acknowledge your complaint, review the circumstances and relevant records, and contact you if further information is required. We will aim to provide a clear response and, where appropriate, explain any proposed resolution or next steps.

External assistance

If the matter cannot be resolved directly, you may be able to seek assistance from NSW Fair Trading or another relevant dispute-resolution service. Visit NSW Fair Trading’s complaint information ↗.